Contact Us
We're here to help.
Matrix TCG is here to help. Whether you have a question about an order, a product, or need assistance, our team is ready to respond.
Get In Touch
Phone Support: +1 (424) 227-2983
Monday - Friday, 9:00 AM - 6:00 PM Pacific Time
Real team members answer the phone.
Monday - Friday, 9:00 AM - 6:00 PM Pacific Time
Real team members answer the phone.
Email Support: support@matrixtcg.shop
Monitored 7 days a week. Response time: within 24 hours.
Monitored 7 days a week. Response time: within 24 hours.
Our Location
Matrix TCG
335 W. Arbor Vitae St., Suite 6
Inglewood, CA 90301, USA
Operating from Inglewood, California — Los Angeles County.
What We Can Help With
Order Questions
- Order status and tracking
- Shipping updates
- Order modifications (before shipment)
- Address changes
Returns & Refunds
- Return authorization
- Refund status
- Damaged item reports
- Authenticity concerns
Product Information
- Card condition and grading questions
- Authenticity verification
- Product availability
- Pre-order inquiries
Account & Privacy
- Account access issues
- Privacy and data requests (CCPA)
- Marketing preferences
Response Expectations
- Phone: Real-time during business hours. Voicemails returned within 1 business day.
- Email — Standard: Within 24 hours.
- Email — Complex: Within 48 hours.
- CCPA Requests: Within 45 days (legal requirement).
Privacy & Data Requests
For CCPA or data deletion requests, please email us directly:
Email: support@matrixtcg.shop
Subject: "Privacy Request"
Email: support@matrixtcg.shop
Subject: "Privacy Request"
Get in touch
