Matrix TCG respects your privacy and protects your personal information. This policy explains how we collect, use, share, and safeguard your data.

Business Information

Information We Collect

Information You Provide

• Name, email, phone, mailing address
• Payment information (processed through PCI-compliant processors)
• Order history and purchase information
• Communication preferences
• Customer support inquiries

Automatically Collected

• IP address, browser type and version, device information
• Pages visited, time on site, referring website
• Cookies and tracking technologies

How We Use Your Information

• Process and fulfill orders
• Send order confirmations and shipping notifications
• Provide customer support
• Marketing communications (with consent)
• Prevent fraud and maintain security
• Comply with legal obligations
• Improve our website and services

Sharing Your Information

Service Providers

• Shopify (e-commerce platform)
• Payment processors (Shopify Payments)
• Shipping carriers (USPS, UPS, FedEx)
• Email service providers
• Analytics services

Legal Requirements

We disclose information when required by law, court order, or to protect rights and safety.

Payment Security

Payment data is processed through PCI DSS Level 1 compliant providers. Matrix TCG does not store complete credit card numbers.

Cookies

We use cookies for shopping cart functionality, authentication, analytics, and personalization. You can disable cookies in your browser, though this may limit functionality.

Your Rights

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion (subject to legal retention)
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Request data in a transferable format

To exercise any of these rights, contact support@matrixtcg.shop.

California Residents

California residents have additional rights under CCPA/CPRA. See our California Privacy Rights page.

Data Retention

Order data is retained for 7 years for accounting and tax purposes. Other data is retained as needed for legitimate business purposes.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

Data Security

SSL/TLS encryption, secure servers, access controls, and regular security audits protect your data.

Changes To This Policy

We may update this policy. The "Last Updated" date reflects the most recent changes.