Give Us Feedback
Your input helps us improve our products, service, and overall experience.
Matrix TCG values your feedback. Whether something went great or fell short, we want to hear about it.
What We Want To Hear About
Your Shopping Experience
- Was the website easy to navigate?
- Were product descriptions clear?
- How was checkout?
Product Quality
- Did the item match the description?
- Was condition accurately represented?
- Was packaging protective?
Shipping & Delivery
- Did your order arrive in the expected window?
- Was tracking helpful?
- Was packaging in good shape?
Customer Service
- How was your contact experience?
- Did we resolve your issue?
- Were we helpful?
How To Send Feedback
support@matrixtcg.shop
Subject: "Feedback"
Phone
+1 (424) 227-2983
Mon–Fri, 9 AM – 6 PM PST
335 W. Arbor Vitae St., Suite 6, Inglewood, CA 90301
Attn: Customer Feedback
What Happens Next
- We read it — every piece of feedback gets reviewed.
- We respond when needed — typically within 24–48 hours.
- We act on patterns — when issues recur, they become a priority.
Contact
Matrix TCG
335 W. Arbor Vitae St., Suite 6, Inglewood, CA 90301, USA
Phone: +1 (424) 227-2983
Email: support@matrixtcg.shop