Behind Matrix TCG

Authentication

Before any product is listed, it's inspected using magnification, good lighting, and reference materials. For graded cards, certification numbers are verified against the grading company's official database (PSA, BGS, CGC, SGC). For sealed product, boxes are weighed against published factory specifications to confirm they haven't been tampered with.

This step is the foundation of our 100% authenticity guarantee. Without it, the promise would be hollow. With it, we can confidently stand behind every product we sell.

Customer Support

When you email support@matrixtcg.shop or call +1 (424) 227-2983, you reach a real person who knows the inventory and the trading card hobby — not an outsourced call center or a chatbot pretending to be human.

Every reply comes from someone who actually understands what you're asking about, whether it's condition, grading details, or order status.

Shipping & Fulfillment

Every order is packed according to its contents. Single raw cards are sleeved, top-loaded, and shipped in rigid bubble mailers. Multiple cards are organized in rigid boxes with bubble wrap. Graded cards are wrapped and shipped in sturdy outer boxes. Sealed product is wrapped and weighed before shipment to verify factory weight.

High-value orders (over $100) include automatic insurance, tamper-evident packaging, and signature confirmation by default.

Inventory & Sourcing

We source from authorized distributors, established collectors, and verified suppliers. We don't buy from anonymous sellers, and we don't list products we haven't physically received and inspected. This disciplined approach is what makes our authenticity guarantee possible.