Frequently Asked Questions
Everything you need to know about shopping at Matrix TCG.
Are all your products authentic?
Yes — 100% authentic, guaranteed. Every trading card and collectible is verified at our Inglewood, California facility before listing. If we ever ship you an item that is not authentic, you receive a full refund and we cover all shipping.
Where are you based?
Matrix TCG operates from 335 W. Arbor Vitae St., Suite 6, Inglewood, CA 90301, USA.
Do you offer free shipping?
Yes — every order ships free. No minimum, no membership, no fine print. Shipping Cost: $0.00.
How long does shipping take?
Handling: 3 business days. Transit: 3–8 business days. Total: 6–11 business days.
Do you ship internationally?
Not yet. Currently US-only, including all 50 states and APO/FPO/DPO addresses.
How do I track my order?
You'll receive a tracking number via email when your order ships. Use the Track Your Order page.
What if my package is lost or damaged?
Contact us immediately at support@matrixtcg.shop or +1 (424) 227-2983. We file the carrier claim and send a replacement or refund.
What's your return policy?
30 days from delivery. Items in original condition. Full refund. We pay return shipping.
Do you charge return shipping?
No. Return Shipping Fee: $0.00. We email you a prepaid label.
Do you charge restocking fees?
No. Restocking Fee: $0.00. Your refund is 100% of what you paid.
How long do refunds take?
3–5 business days for credit/debit cards.
What payment methods do you accept?
Visa, Mastercard, American Express, and Discover (via Shopify Payments). All payments are PCI DSS Level 1 secured.
When am I charged?
Immediately when you place your order. For pre-orders, you're charged at pre-order placement.
Is my payment information secure?
Yes. PCI DSS Level 1 compliance. 256-bit SSL encryption.
How do pre-orders work?
Reserve upcoming releases, charged in full at pre-order time, ship within 3 business days of arrival.
Can I cancel a pre-order?
Yes — anytime before it ships, for a full refund.
How do I contact you?
Email: support@matrixtcg.shop (24-hour response)
Phone: +1 (424) 227-2983 (Monday–Friday, 9 AM – 6 PM PST)
Phone: +1 (424) 227-2983 (Monday–Friday, 9 AM – 6 PM PST)
Still have questions?
Matrix TCG
335 W. Arbor Vitae St., Suite 6, Inglewood, CA 90301, USA
Phone: +1 (424) 227-2983
Email: support@matrixtcg.shop