This policy explains how Matrix TCG ships orders from our Inglewood, California facility — what it costs, how long it takes, how we package collectibles, and what happens if any issues arise. Questions not covered here? Contact support@matrixtcg.shop or call +1 (424) 227-2983.

Free Shipping On All Orders

All orders ship FREE within the United States. No minimum purchase requirements. No hidden fees added at checkout. This applies to all orders, from single common cards to sealed booster boxes, regardless of total price.

Where We Ship From

Every order ships from our facility at 335 W. Arbor Vitae St., Suite 6, Inglewood, CA 90301, USA. Our Inglewood location is within Los Angeles County, providing access to major shipping hubs for USPS, UPS, and FedEx.

Where We Ship To

Matrix TCG ships to all 50 United States, including Alaska and Hawaii. We also ship to APO/FPO/DPO military addresses. We do not currently ship internationally.

Handling Time

Once you place your order, Matrix TCG has up to 3 business days to process and ship it. Business days are Monday through Friday, excluding US federal holidays.

During the handling period, we:

1. Receive and queue your order
2. Physically pick the items from inventory
3. Re-inspect items before packing
4. Verify items match your order and listing photos
5. Package items according to their value and fragility
6. Generate the shipping label and dispatch the package

Transit Time

Once your order ships, transit time depends on your location:

• California and neighboring states: 3–5 business days
• Western and Mountain states: 4–6 business days
• Midwest: 5–7 business days
• East Coast: 6–8 business days
• Alaska, Hawaii, US territories: 7–10 business days

Total Delivery Window

This is the full timeline from order placement to delivery: 3 business days handling + 3–8 business days transit. Most orders fall within this window.

Shipping Carriers

Matrix TCG uses USPS, UPS, and FedEx. The specific carrier for your order depends on weight, value, destination, and current carrier service in our area.

Tracking

Every order includes tracking. Once your package ships, we email you the tracking number with a link to the carrier's tracking page.

Insurance

All orders $100 or more are automatically insured at no additional cost. Insurance covers loss and damage during transit.

Secure Packaging

Lost or Damaged Packages

If your package is lost or damaged in transit:

1. Contact us at support@matrixtcg.shop
2. Provide your order number
3. For damage: include photos of the package exterior and items
4. For lost packages: we file a carrier trace

You are never responsible for loss or damage during shipping. Matrix TCG files all carrier claims and arranges replacements or refunds.

Address Accuracy

Please verify your shipping address before completing checkout. Once a package ships, we generally cannot reroute it.

Order Cancellations

Orders can be cancelled anytime before they ship. Email support@matrixtcg.shop or call +1 (424) 227-2983 with your order number.